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Terms of Service

Last updated: 1 October 2026

These terms govern your use of web design and hosting services provided by Bild Agency ("we", "us", "our"). By signing up for a plan, you agree to these terms.

1. Services and Prices

We provide website design, hosting, and maintenance on a plan you pay for monthly (or as a prepaid year, see below). Each plan includes:

  • Basic: 5-page website, hosting, SSL, maintenance, and edit requests via email.
  • Advanced: 8-10 page website, hosting, SSL, maintenance, priority edit requests via email, and expanded content.

Each plan has a one-time setup fee, which covers design and build, and a monthly fee, which covers hosting and support.

Your price is the one shown on our website for where your business is based, and we confirm it in the written order we send you (your order form) before you pay anything.

When your site goes live (section 2), you can choose a prepaid year instead of paying monthly: 12 months for the price of 10, so a prepaid year costs 10 times your monthly fee. When the 12 months end, you go back to paying monthly, unless you prepay again or cancel.

Bild Agency is not VAT‑registered, so we don't charge VAT.

We will design and deploy your website based on the information you provide to us. You will see a preview of your site before you pay.

2. Payment and Billing

Three dates matter:

  • Claiming your preview site: the day you tell us you want to go ahead with the preview we made for you, and pay your deposit.
  • Your review date: the date your finished site will be ready for you to check before it goes live. We agree on it with you after you claim your preview site.
  • Go‑live: the day you approve your finished site, by telling us it's ready to go live. Your monthly plan starts that day, and we put the site live on your domain.

You pay the setup fee in two halves: the first half (your deposit) when you claim your preview site, and the second half at go‑live. Billing works like this:

  • Your monthly fee is billed from your go‑live date, on the same date each month. If you choose a prepaid year, you pay for the year at go‑live instead.
  • You pay in the currency, and through the payment provider, named in your order form. For a business in the US, that is PayPal, or a bank transfer to our Payoneer account if you ask to pay by invoice. For a business in South Africa, it is Paystack. We never see or store your full card number.
  • We will not charge you in a currency other than the one in your order form, or through a payment provider not named here, unless you agree to it first.
  • We never charge late fees, interest, or a reactivation fee. Section 7 explains what happens if a payment is missed.

3. Minimum Term and Cancellation

  • There is no minimum term. Your plan runs month to month from go‑live.
  • You can cancel at any time, in whichever way suits you: email josh@bildagency.com, send a WhatsApp message to the number you already use with us, or reply to any billing email. You don't need to give a reason.
  • Your cancellation takes effect at the end of the month you have paid for. After that, we don't charge you again.
  • If you have a prepaid year, your plan runs to the end of the current month, and section 9 explains your refund.

4. If You Leave

Within 5 business days of you telling us you're leaving, we send you all of this, at no charge:

  • a copy of your whole website as files (its pages, design, and images), which any website hosting company (a company that keeps websites online) can put online as it is. Only the contact form needs setting up again, so that messages from it reach you.
  • your original images
  • all the text on your website, including the text we wrote
  • a spreadsheet (CSV file) of the leads your website collected
  • your domain's transfer code (the code you need to move your domain to another company)

If you leave before your setup fee is paid in full, you get back what was always yours: the content you gave us (including your images), your domain and its transfer code, and your leads. You don't get the website we built or the text we wrote for it. You can only use those once your setup fee is paid in full (section 5).

5. Who Owns What

  • Always yours: your domain, the content you supplied (text, images, logos, and other materials), your business data, and your leads.
  • Your website: once your setup fee is paid in full, we grant you a perpetual, irrevocable, royalty-free license to use, change, and host your website and the text we wrote for it, anywhere and with any provider. This means the license never runs out, we can't take it back, and you never pay us anything more for it. It carries on after your plan ends.
  • Nobody else gets your text or branding: we will not reuse the text we wrote or the branding we made for your business, for anyone else or in anything else. Showing your website in our portfolio (below) is the only exception.
  • Signed assignment: once your setup fee is paid in full, if you would rather own the work we made specially for you outright, ask us and we will sign a written assignment that makes you its owner.
  • What we keep: our own building blocks, meaning the page sections, templates, and tools we use to build every site. They stay ours, but your license covers them as they appear on your website.
  • We may show your website in our portfolio unless you ask us in writing not to.

6. Domain Names

  • If we register a domain for you, we register it in your name. If you already have a domain, you keep full ownership and DNS control at all times.
  • We give you your domain's transfer code whenever you ask, at no charge, even if a payment is overdue.
  • If your plan ends and you have not moved your domain, we keep renewing it while your site is archived (section 8), or until we close the business (section 10), if that comes first.
  • We will never hold a domain hostage or charge a transfer fee.

7. Missed Payments

If a payment fails, this is what happens, counting from the date it was due:

  • We retry the payment automatically, and your site stays live while we do.
  • Day 7: we send you a written notice.
  • Day 14: if you still haven't paid, we replace your site with a simple pause page that shows your business name and phone number. We don't bill you for any time your site is paused.
  • As soon as you pay what you still owe, your site comes straight back.
  • Day 60: after giving you a week's warning, we end your plan, and section 8 applies.
  • There are no late fees, no interest, and no reactivation fee.

8. After Your Plan Ends

Your plan ends when your cancellation takes effect, 60 days after a missed payment was due (section 7), or when we end it under section 13.

  • We archive your site, its design, and your business content for 24 months. During that time you can switch your site back on in one step, at your old price, with no new setup fee.
  • If your plan ended because of a missed payment, you pay only what you still owe to switch it back on, and nothing else.
  • If we ended your plan under section 13 (acceptable use), we switch your site back on only once the problem is fixed and we agree to it.
  • We email you 7 days before we delete the archive. If we close the business, the archive ends when we close (section 10).
  • We delete the leads from your website's forms, and any other personal data your website collected, 90 days after your plan ends. We send you your leads spreadsheet before then.
  • Copies in our backups are deleted within 90 days of the original.
  • We keep invoices and payment records for 7 years, as the law requires.
  • You can ask us to delete your data sooner at any time. We will, except for records the law requires us to keep.

9. Refunds

  • Change of mind: if you cancel within 5 business days of claiming your preview site, we refund everything you have paid, even if we have already started work.
  • After those 5 business days, before go‑live: if you cancel before you approve your finished site, we refund half of your deposit, whether or not we have started work.
  • If we let you down before go‑live: if we miss your review date, or cannot fix a real defect in your site before it goes live, we refund everything you have paid.
  • After go‑live: the setup fee is not refundable, except where the law gives you a right to a refund. If your site goes live within 5 business days of claiming it, the change‑of‑mind rule still applies until those days are up. If you find a real defect after go‑live that we cannot fix, you can cancel at any time, and any refund the law gives you still applies.
  • Monthly fees: we don't refund part months. When you cancel, your plan runs to the end of the month you have paid for.
  • Prepaid year: if you cancel during a prepaid year, your plan runs to the end of the current month, and we refund what you paid, minus the monthly fee for each month that has begun. From month 10 on, there is nothing left to refund. For example, a prepaid year costs 10 monthly fees, so if you cancel during month 3, we refund 7 monthly fees (10 minus 3).
  • When we pay: we pay every refund in these terms (in this section and sections 10 and 13) within 15 business days of the day it becomes due. That is the day you cancel, the day we miss your review date or tell you we can't fix a defect, the day we end your plan, or the day we tell you we are closing.

10. If Bild Agency Winds Down

If we ever close the business, we will:

  • give you at least 60 days' notice
  • send you everything listed in section 4, including your domain's transfer code, at no charge
  • refund your deposit in full if your site is not live yet
  • refund the unused months of a prepaid year: one twelfth of what you paid for each whole month left after the day we close

We pay these refunds within 15 business days of telling you we are closing. On the day we close, once we have sent you your files and your domain's transfer code, we stop hosting your site, the archive in section 8 ends, and we stop renewing your domain (section 6). Your domain stays registered in your name until the end of the period already paid for, so move it to another company before then.

11. Edit Requests

  • You send edit requests by email to josh@bildagency.com.
  • We aim to complete edits within 2 business days.
  • Edits include changes to text, images, layout adjustments, and minor feature additions.
  • Major redesigns or significant scope changes may require a plan upgrade or separate agreement.

12. Liability

  • Our total liability for any claim arising from our services is limited to the amount you have paid us in the 3 months preceding the claim. This limit never reduces a refund we promise in sections 9 and 10.
  • We are not liable for any indirect, incidental, or consequential damages, including lost profits or business interruption.
  • We do not guarantee specific search engine rankings, traffic levels, or business outcomes from your website.
  • We will make reasonable efforts to maintain uptime but do not guarantee uninterrupted service. Cloudflare provides the underlying hosting infrastructure.

13. Acceptable Use

You must use our services in line with our Acceptable Use Policy. If you break it, we may take your site offline or end your plan, as that policy explains. If we end your plan for this reason:

  • you still get everything listed in section 4, and section 8 still applies (your leads spreadsheet, the archive, and when we delete your data)
  • if you have a prepaid year, we refund it as section 9 sets out
  • we switch your archived site back on only once the problem is fixed and we agree to it

14. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. If you keep using our services after that, the new terms apply to you.

15. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of Johannesburg, Gauteng.

16. Contact

For questions about these terms:
Email: josh@bildagency.com
Website: bildagency.com